Managed Cloud Services

Support Package Comparison

We provide various levels of support packages depending on the nature of your requirements.

Computime Managed Services offers three distinct packages categorised as the BRONZE, SILVER and GOLD support packages.

Bronze

Traditional Maintenance & Support
  • Offered On Traditional Environments
  • Offered On Cloud Managed Services
  • Central Helpdesk
  • Desktop Support
  • Desktop Hardware Support
  • 3rd Party Application Support
  • 8×5 SLA for Incidents
  • 8×5 SLA for Change Requests
  • Option  24×7 SLA For Incidents
  • 24×7 SLA For Change Requests
  • Security Management
  • Standard Workstation Management
  • Storage Management
  • Carrier / ISP Management
  • Backup Management
  • Disaster Recovery Failover Testing
  • Business Continuity Office Facilities
  • Preventive Maintenance
  • Customer / 3rd Party Supplier Specified Health Checks
  • Device / System / Network / Server Monitoring
  • Total IT Ownership
  • Procurement Consultancy
  • Provide Services Not Covered Against Additional Payment
  • Notification/Once Yearly    OS / Firmware Patch Management

Silver

Managed Service
  • Offered On Traditional Environments
  • Offered On Cloud Managed Services
  • Central Helpdesk
  • Desktop Support
  • Desktop Hardware Support
  • 3rd Party Application Support
  • 8×5 SLA for Incidents
  • 8×5 SLA for Change Requests
  • 24×7 SLA For Incidents
  • 24×7 SLA For Change Requests
  • Security Management
  • Standard Workstation Management
  • Storage Management
  • Carrier / ISP Management
  • Backup Management
  • Disaster Recovery Failover Testing
  • Business Continuity Office Facilities
  • Preventive Maintenance
  • Customer / 3rd Party Supplier Specified Health Checks
  • Device / System / Network / Server Monitoring
  • Total IT Ownership
  • Procurement Consultancy
  • Provide Services Not Covered Against Additional Payment
  • Installation, 8×5    OS / Firmware Patch Management

Gold

Managed Service PLUS
  • Offered On Traditional Environments
  • Offered On Cloud Managed Services
  • Central Helpdesk
  • Desktop Support
  • Desktop Hardware Support
  • 3rd Party Application Support
  • 8×5 SLA for Incidents
  • 8×5 SLA for Change Requests
  • 24×7 SLA For Incidents
  • 24×7 SLA For Change Requests
  • Security Management
  • Standard Workstation Management
  • Storage Management
  • Carrier / ISP Management
  • Backup Management
  • Disaster Recovery Failover Testing
  • Business Continuity Office Facilities
  • Preventive Maintenance
  • Customer / 3rd Party Supplier Specified Health Checks
  • Device / System / Network / Server Monitoring
  • Total IT Ownership
  • Procurement Consultancy
  • Not Applicable Provide Services Not Covered Against Additional Payment
  • Installation, as required    OS / Firmware Patch Management